Frequently Asked Questions
How does the PureUrban Bench Top Water Purifier System work?
The PureUrban benchtop water purification system works by connecting directly to your tap and filtering water through a multi-stage ceramic filtration process. As water flows through the system, impurities are reduced while taste, clarity, and odour are improved.
The PureUrban Bench Top Water Purifier does without stripping away essential minerals. Clean, great-tasting water is delivered instantly, with no plumbing or permanent installation required.
How often will the filters need to be replaced?
The filters in the PureUrban benchtop water purifier are designed to be long-lasting and low maintenance. On average, each filter should be replaced every up to 6 months depending on your household’s water quality and usage.
Replacing the filter regularly ensures optimal filtration performance, water taste, and continued peace of mind.
Will it fit my tap?
The PureUrban benchtop water purifier system is designed to be compatible with most standard taps.
It includes a universal adapter for quick, tool-free installation, with no plumbing required. This makes setup simple and hassle-free, whether you’re in a rental or a permanent home.
Where are you located?
Our head office is located in Adelaide, South Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
Shop with confidence. Every PureUrban purchase is backed by a 14-day money-back guarantee. Full details can be found in our Refund Policy below.
Is my payment information secure?
Yes. All payments are securely encrypted to ensure your information remains protected at checkout.
How do I track my order?
You’ll receive a tracking link by email once your order ships, allowing you to track your order anytime using the “Track Your Order” link on our website or mobile menu.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at pureurbanau@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.