Frequently Asked Questions
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days, depending on your location in Australia.
Do you ship internationally?
Currently, we only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
Shop with confidence. Every PureUrban purchase is backed by a 14-day money-back guarantee. Full details can be found in our Refund Policy below.
Is my payment information secure?
Yes. All payments are securely encrypted to ensure your information remains protected at checkout.
How do I track my order?
You’ll receive a tracking link by email once your order ships, allowing you to track your order anytime using the “Track Your Order” link on our website or mobile menu.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at pureurbanau@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.